The art of communication is the dance that we have with others.
- A smile is contagious. Be a carrier.
- Learn the language of the eyes.
- Look people in the eyes.
- Wear success on your face.
- Face others directly.
- Good posture exudes good self-esteem.
- Develop a winning handshake.
- You never get a second chance to make a first impression.
- Clothing always communicates.
- Overdressing is better than under dressing.
- Keep your clothes looking their best.
- Maintain your target weight, and you’ll communicate with more confidence.
- Accept what you can’t change.
- Develop a genuine interest in others.
- Remember people’s names.
- Respond to messages quickly.
- Make what matters to that person matter to you.
- Communication is not monologue, but dialogue.
- Listening is not passive – it’s active.
- Remember to pause, look, listen, and respond.
- Choose your words carefully.
- Ask a lot of questions.
- Laughing at yourself puts other people at ease.
- Learn to laugh easily.
- Never correct others publicly.
Re-source: Repair
Confront issues in a skillful, non-abrasive way.
- Nothing is a big deal.
- Forgive and Forget
- Keep a low tone of voice and speak slowly. Stay proactive and talk quietly.
- Depersonalize everything.
- There are two sides to every story.
- Ask for forgiveness.
- Never discuss issues of potential conflict on the phone.
- Never talk about anything important when you’re tired.
- When communication is at an impasse, seek a third-party counsel.
craving and resource from “Am I Making Myself Clear?” by Terry Felber
