Exclusive attention to the person who is speaking to you is very important.
- Nothing else is so flattering as that.
- Listening is not mere silence, but a form of activity.
The chronic kicker, even the most violent critic, will frequently soften and be subdued in the presence of a patient, sympathetic listener
- A listener who will be silent while the irate fault-finder dilates like a king cobra and spews the poison out of his system.
Many people fail to make a favorable impression because they don’t listen attentively.
- “They have been so much concerned with what they are going to say next that they do not keep their ears open…
- “Important people have told me that they prefer good listeners to good talkers, but the ability to listen seems rarer than almost any other good trait.”
Re-source: Reception
People want merely a friendly, sympathetic listener to whom they could unburden themselves.
- That’s what we all want when we are in trouble.
- That is frequently all the irritated customer wants, and the dissatisfied employee or the hurt friend.
If you aspire to be a good conversationalist, be an attentive listener. To be interesting, be interested.
- Ask questions that the other persons will enjoy answering.
- Encourage them to talk about themselves and their accomplishments.
craving and resource from “How to Win Friends & Influence People” by Dale Carnegie
